GuideIncident response
Writing a post-incident review the next responder can use
A delayed rollback connects the incident timeline to the information responders had, the compatibility question they faced and the follow-up that remains.
Articles
Guides, news and explanations about AI and reliable systems.
GuideObservability
Python logging and exit status in a scheduled job
A complete Python example sends the result to stdout, records an exception once and returns the failure status its scheduler needs.
GuideAI in production
Automating a worker restart from diagnosis to recovery
A worker restart shows how AIOps can select a repair, reconcile a lost response and check whether customer work recovers.
GuideObservability
Collecting and aggregating operational data with Python
A complete Python example combines request and error counts, while a failed regional collection explains why correct arithmetic can still produce an incomplete report.
The work behind an AIOps business case
Faster incident-update drafts can save time or move work into review. The business case depends on the cost of the accepted update.
Staffing an on-call rotation beyond the primary shift
Primary shifts, specialist help, absence coverage and recovery time all contribute to the service an on-call calendar promises.
GuideIncident response
SRE runbook template with a database connection example
A downloadable Markdown template and a worked database-connection investigation show how observations lead to mitigation and recovery checks.
GuideIncident response
From a postmortem finding to a working improvement
A backup-failure alert illustrates the gap between shipping a postmortem action and giving its recipient the access needed to respond.
GuideObservability
What an AIOps assistant adds to an investigation
A deployment and a simultaneous dependency outage illustrate how AI-assisted observability can locate useful evidence and distinguish competing explanations.
GuideObservability
A first distributed trace from request to background job
A queued background job gives an initial tracing project a concrete question: did the delay occur before the worker started or during execution?
GuideAI in production
Routing support tickets with Python and NLP
An executable keyword router provides a baseline for NLP classification. An ambiguous login ticket shows how handoffs and human triage affect the result.
Where to start with Google’s free SRE books
A chapter-level starting point for alerting, on-call coverage and postmortems, with examples of adapting the practices to local staffing and authority.