The work behind an AIOps business case
Faster incident-update drafts can save time or move work into review. The business case depends on the cost of the accepted update.
Articles
Guides, news and explanations about AI and reliable systems.
GuideObservability
What an AIOps assistant adds to an investigation
A deployment and a simultaneous dependency outage illustrate how AI-assisted observability can locate useful evidence and distinguish competing explanations.
ExplainerAI in production
From an anomaly score to a useful service signal
Baselines, event-level precision and recall, and the cost of waiting determine whether an unusual pattern belongs in investigation or paging.
GuideAI in production
Routing support tickets with Python and NLP
An executable keyword router provides a baseline for NLP classification. An ambiguous login ticket shows how handoffs and human triage affect the result.