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Provider reference

OpenAI

Products, routes and operational reference

OpenAI is an AI research and deployment company. Its nonprofit OpenAI Foundation governs OpenAI Group, a public benefit corporation. Its portfolio includes GPT model families, ChatGPT, Codex coding agents, dots personal agents and an API Platform. For AIOps and SRE work, the key distinctions are where a task runs, who controls its tools and state, and which account’s data rules apply.

Operational docs reviewed
Company snapshot reviewed

Documentation-based · No hands-on product testing

What are you working on?

Starting route

Codex: code-change guide

Use a prepared environment only after confirming the intended files and toolchain are available.

Verify the result

Keep the proposed patch when the behavior, regression case and reviewed diff agree. Check the wider project requirements before release.

Starting route

Developer runtime comparison

For a write with a lost response, check the destination before repeating the action.

Verify the result

Define the required evidence before the request. An answer that omits the required lookup does not complete the job.

These starting points connect a task to the existing guides. The checks are our operational reading of the examples, rather than a product ranking or a report of new tests.

Explore this reference

Products, models and their relationships

These are different product surfaces, rather than interchangeable ways to buy the same access. Check the account, endpoint and model used by the actual workflow.

0 of 2 selected

Choose two surfaces to compare their documented kind, relationship and source.

Models

GPT

model family

Relationship & source

OpenAI model families include GPT-6 Astra, Sol and Luna variants; supported models differ by application and API.

Primary source

Applications & agents

ChatGPT

application

Relationship & source

OpenAI assistant and work surfaces, with offerings for different organizational contexts.

Primary source

Codex

coding agent

Relationship & source

OpenAI coding-agent experiences; a product surface distinct from the underlying models.

Primary source

dots

personal agent product

Relationship & source

OpenAI ongoing personal agents; access is plan- and market-dependent.

Primary source

Developer & enterprise

OpenAI API Platform

developer platform

Relationship & source

Programmatic model and tool access; application subscriptions do not establish every API entitlement.

Primary source

Latest reporting

These dated reports cover specific developments. Their publication dates and source qualifications remain part of the story.

Dated changes

API lifecycle and dated changes

Documented event

OpenAI’s current migration documentation says the Assistants API was sunset on August 26, 2026 and is no longer available. Migrating to Responses involves the endpoint, typed output and conversation-state handling, rather than a model-name substitution. See the Responses migration guide.

Operator check

Use retained acceptance cases to check the required tool path on the proposed endpoint. Compare the result with the expected outcome and any available pre-migration evidence. Keep the reviewed configuration with the evidence.

Lifecycle context and source notes

Endpoint support and model support need to be read together. For example, GPT-6.1 Sol supports tool calling through Responses, while Chat Completions is supported without tool calling. Its model reference documents that distinction. An API being supported does not establish that every capability of a selected model is available through it.

The API deprecation ledger records notices, shutdown dates and replacement guidance. Its August 26, 2026 notice schedules whisper-1, gpt-4o-transcribe, gpt-4o-mini-transcribe and gpt-4o-transcribe-diarize for removal on February 26, 2027. The current deprecation notices are the reference for those dates. That notice is a migration commitment with a date, not evidence that a replacement will satisfy the application’s acceptance cases.

The history and announced-direction cards distinguish dated announcements from confirmed availability. Documentation in this reference was checked on October 6, 2026. The worked guides on this page carry the complete task examples; these reference sections explain documented behavior rather than a new product benchmark.

Developer runtimes and integrations

Read documentation and boundaries

For repository work, Codex CLI inspects and edits code and runs commands from the terminal. Codex Cloud starts tasks from a published environment; each task has its own workspace and can continue while the engineer’s computer sleeps. The environment determines which project files and tools the task can actually use. The cloud-environment guide explains how that prepared starting point differs from an existing task’s working state.

For an application, the Responses API combines model output with built-in tools such as web and file search, and calls to the application’s own functions. OpenAI recommends Responses for new projects while continuing to support Chat Completions. Responses returns typed output items, so a client needs to handle tool calls as well as messages. See the Responses migration reference.

A multi-step application also needs an agent runtime: the code that carries work between model and tool calls. The Agents API uses an OpenAI-managed Codex harness. OpenAI manages sessions, orchestration, context compaction and recovery; the application supplies tools and selects an execution environment. The Agents SDK runs inside the application, with reusable agents, tools and handoffs. Its deployment and tool integrations are the application team’s responsibility, and state can use application storage or supported API conversation state. The runtime comparison makes these ownership differences explicit.

Data handling by product and account

Read documentation and boundaries

Personal ChatGPT and Codex content may be used for model improvement; users can opt out for new conversations and tasks. Codex’s separate Include environments control is unchanged by the ChatGPT or Privacy Portal setting. ChatGPT Business, Enterprise, Edu and API inputs and outputs are excluded from improvement by default. Feedback can make an associated consumer conversation eligible even after opt-out. OpenAI’s model-improvement guidance explains these account-specific controls.

API training and retention are separate. Abuse monitoring logs can include prompts and responses and are normally retained for up to 30 days, with stated exceptions. Application state persists for a feature. Zero Data Retention and Modified Abuse Monitoring require approval; eligibility and state retention vary by endpoint. Conversations are retained until deleted and are not ZDR-eligible. Data sent to remote MCP servers follows those services’ data-residency policies. Check the endpoint retention table.

The Agents API retains session state to continue work and currently supports data residency only in the United States. It does not support Zero Data Retention, including when its sandbox is self-hosted. The Agents API data limits therefore matter before placing incident material in a managed session. Running execution infrastructure yourself does not establish that the managed session has the same storage policy.

Cost, throughput and operational evidence

Read documentation and boundaries

API throughput is constrained by request and token limits that vary by model, organization and project. A 429 can also indicate a configured hard spend limit, so its cause changes whether another attempt is useful. For temporary throttling, respect a valid Retry-After delay and account for retries already performed by the installed SDK. Unsuccessful requests still count toward per-minute limits; nested retry loops can multiply traffic. The rate-limit guide covers headers, SDK differences and limits on attempts and total retry time.

Prompt caching reuses processing for a matching input prefix. For GPT-5.6 and later, writes use 1.25 times the ordinary input-token rate; reads use 0.1 times that rate on most models and 0.05 times on GPT-6.1 Sol. These models support explicit and implicit breakpoints and a 30-minute minimum cache lifetime refreshed by reuse; entries may remain longer. Earlier models use different controls and pricing. The current caching reference explains those generation-specific rules. For an incident handoff, stable instructions can stay in the reusable prefix while the current observations follow it. The worked caching guide compares all attempts and accepted handoffs, rather than treating a hit as the result.

Function calling connects the model to application code: the model returns a call, the application executes the handler and sends its output back. The function-calling flow identifies that application-side step. For operational work, this is where a read-only lookup and a state-changing handler have different consequences. In a hypothetical rollback, approval identifies the deployment and the revision that was reviewed. If the write times out, the application needs a destination readback before another attempt; the rollback may already have happened. The production-agent guide develops that existing bounded-action approach.

Returned evidence also has an age. A summary of an old healthy observation cannot establish recovery now. The monitoring-freshness guide follows this through collection, evaluation and delivery. Its decision-dependent boundary applies here: older evidence can remain useful for a historical incident account, while an urgent recovery decision needs observations fresh enough for that decision.

OpenAI for AIOps and SRE

Find the right place for the work

An SRE team may need help changing a client, preparing a shift handoff or keeping a maintenance task moving. OpenAI's products put those jobs in different working environments. Codex can inspect a repository and run development tools. ChatGPT Space gives people an editable record to maintain together. The OpenAI API lets an application send its own requests to a model. Choosing a starting guide is easier when the intended result is clear: a patch, a shared account of an incident, or a repeatable application workflow.

Work through a code change

Read the worked guide

Start with the Codex guide when you have a local project and want to follow a proposed fix from source code to regression test. The guide covers the terminal interface. Its synthetic ticket client demonstrates a deceptively small bug: a service can create a ticket, lose its response and create another ticket when the caller retries. The exercise checks the number of writes as well as the returned error, so a passing test has a specific meaning.

The HTTP errors and ambiguous writes walkthrough extends that exercise into a reviewed patch for two failure paths. If preparing the toolchain is the obstacle, read how Codex Cloud environments are reused. Publishing prepared files and tools gives new tasks a common starting point; an existing task keeps its own working state. That distinction matters when yesterday's task still has yesterday's test runner. See the official cloud-environment documentation.

Keep an incident account useful across shifts

Read the worked guide

The ChatGPT Space handoff guide follows a synthetic order-service investigation as people add findings and revise the shared page. It shows how to preserve a completed rollback, a narrowly scoped dependency check and an investigation that remains open. Space supports collaborative pages, while linked sources retain their own permissions. A responder needs access to both the summary and its evidence. The Space administration guide explains that access distinction.

Use that guide when an editable handoff would reduce reconstruction for the next shift. Where the incident platform already maintains the current account well, a second copy adds reconciliation work. For individual analysis and drafting, the ChatGPT SRE guide is the simpler starting point.

Carry maintenance forward, or measure an API workflow

Read the worked guide

The Dots explainer examines a dependency update that continues between conversations. It follows the workspace and installed dependency through to the test evidence a reviewer needs. Read it for persistent maintenance work, alongside the cloud-environment guide when repository setup matters.

For an application that repeatedly sends the same instructions and service reference, the prompt-caching guide explains what computation can be reused and provides a local cost ledger. Fresh incident evidence still belongs in each request. Compare spending across all attempts with the handoffs reviewers accept; a cache hit alone does not tell you whether the workflow saved useful work.

Browse the dated model and product reports behind these guides. Their release details provide context for the particular workflow you are building.

Identity and history

2015 · Public introduction on December 11, 2015; this announcement date is not a verified incorporation day. Founding source

  1. OpenAI publicly introduced

    The original announcement described the founding organization; its historical personnel labels are not a current leadership roster.

    Primary source
  2. ChatGPT research preview

    ChatGPT launched as a research preview.

    Primary source
  3. GPT-6.1 Sol announced

    Launch routes were ChatGPT Work, Codex and the API; not yet Chat. The API identifier was gpt-6.1-sol.

    Primary source
  4. dots introduced

    Ongoing personal-agent products announced with plan- and market-dependent availability.

    Primary source

Who uses it, and what the numbers mean

Read dated adoption figures and their limits
  • Knowledge-work teams evaluating shared assistant workflows and administrative controls, with integrations and permissions checked for the selected ChatGPT offering.
  • Engineering teams choosing Codex coding-agent workflows or an API integration, with model access and tool authority checked on the actual supported surface.

These are dated vendor-reported figures. Populations and units differ; they are neither current audited counts nor a market-share ranking.

1.2 billion Collective weekly users

· OpenAI ecosystem population described collectively at DevDay.

Vendor-reported; not established as deduplicated, independently audited ChatGPT-only users, paid subscribers or API developers.

Original metric and context

Announced direction

Read announcements and availability qualifications

These statements describe the dated announcement and its audience. An intention does not establish that a feature subsequently shipped.

  • 2026-09-29 · available

    GPT-6.1 Sol was offered at launch through Work, Codex and the API; this does not establish availability in every ChatGPT surface.

    Announcement or documentation
  • 2026-09-29 · announced intention

    GPT-6.1 Sol Ultrafast was described as coming soon; no delivery confirmation is established here.

    Announcement or documentation
  • 2026-09-29 · announced intention

    Private Inference preview was planned for fall; the research does not confirm shipment.

    Announcement or documentation
  • 2026-09-29 · announced intention

    Collaborative slides were planned for the coming weeks; no calendar date or delivery confirmation is established here.

    Announcement or documentation

Sources, unknowns and review scope

Operational documentation reviewed ; the company-history, adoption and announcement snapshot was reviewed . This is a documentation-based reference. Products were not hands-on tested and vendor claims were not independently audited.

  • Independently audited product-by-product active-user counts were not established.
  • A complete fixed release calendar and subsequent delivery of the listed future announcements were not established.
Primary source directory
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