ExplainerIncident response
Calculating mean time to detect from incident records
Worked incident records explain the MTTD formula, uncertain onset times and the effect of including failures first reported by customers.
Articles
Guides, news and explanations about AI and reliable systems.
CommentaryIncident response
Why blameless reviews investigate the conditions around a mistake
A mistaken target selection shows how an incident review can explain a responder’s choice and lead to a more useful interface improvement.
GuideIncident response
Writing a post-incident review the next responder can use
A delayed rollback connects the incident timeline to the information responders had, the compatibility question they faced and the follow-up that remains.
GuideAI in production
Automating a worker restart from diagnosis to recovery
A worker restart shows how AIOps can select a repair, reconcile a lost response and check whether customer work recovers.
Staffing an on-call rotation beyond the primary shift
Primary shifts, specialist help, absence coverage and recovery time all contribute to the service an on-call calendar promises.
GuideIncident response
SRE runbook template with a database connection example
A downloadable Markdown template and a worked database-connection investigation show how observations lead to mitigation and recovery checks.
GuideIncident response
From a postmortem finding to a working improvement
A backup-failure alert illustrates the gap between shipping a postmortem action and giving its recipient the access needed to respond.
ExplainerSLOs & reliability
SRE KPIs for service quality and the work behind it
Worked formulas and a scorecard connect customer outcomes, response delays and specialist workload to reliability investment.