GuideIncident response
Writing a post-incident review the next responder can use
A delayed rollback connects the incident timeline to the information responders had, the compatibility question they faced and the follow-up that remains.
Articles
Guides, news and explanations about AI and reliable systems.
CommentaryPlatform engineering
What KISS means for service configuration
Feature flags and customer overrides show why a shorter configuration file can leave just as much behavior to investigate and support.
ExplainerObservability
What observability metrics keep and leave out
Counters, gauges and distributions preserve different information. A misleading latency trend shows why the counted requests matter as much as the chart.
GuideObservability
Python logging and exit status in a scheduled job
A complete Python example sends the result to stdout, records an exception once and returns the failure status its scheduler needs.
CommentaryEngineering leadership
Who puts an AIOps mistake right?
A misrouted support ticket shows how automated decisions affect customers and what a usable correction path requires from the people responsible.
GuideAI in production
Automating a worker restart from diagnosis to recovery
A worker restart shows how AIOps can select a repair, reconcile a lost response and check whether customer work recovers.
GuideObservability
Collecting and aggregating operational data with Python
A complete Python example combines request and error counts, while a failed regional collection explains why correct arithmetic can still produce an incomplete report.
ExplainerObservability
The path from a log event to an investigation
An unfinished worker operation connects event fields, collection loss and search permissions to the responder’s next retry decision.
The work behind an AIOps business case
Faster incident-update drafts can save time or move work into review. The business case depends on the cost of the accepted update.
Staffing an on-call rotation beyond the primary shift
Primary shifts, specialist help, absence coverage and recovery time all contribute to the service an on-call calendar promises.
GuideIncident response
SRE runbook template with a database connection example
A downloadable Markdown template and a worked database-connection investigation show how observations lead to mitigation and recovery checks.
ExplainerPlatform engineering
How containers and Kubernetes turn an image into a service
Images package processes and Kubernetes reconciles their deployment. Probes, resource settings and completed jobs reveal different stages of the service.